Cancellation & Refund Policy

Cancellation & Refund Policy for BODYWORK

Cash and credit cards accepted. All payments are due at the time of service no exceptions. IF, fees are charged to the account must be brought back into good standing before another service will be conducted.  

**Effective 04/01/2023 Square credit card processing is no longer refunding transaction fees to the customer or businesses for any refund amounts.

Insurance: No private insurance coverage is accepted including any government payments such as Medicare. You can request a receipt and treatment notes that can be submitted for reimbursement. HSA cards are welcome but if they do not process have another form of payment ready.

No Call / No Show Policy: 5o% charge to card used during booking.

Cancel within 2 hours: 50% charged to card used during booking.

If you are LATE you have two options: 1. Come in for your remaining time and pay the full amount. 2. You may ask if the schedule allows you to extend your session to get your full time at no extra charge.

Cancellation & Refund Policy for CLASSES

General Policies for classes for individual & group classes:

  • Any classes can be booked or canceled at 72 hours without penalty. Blended classes each student must complete the online portion in order to be accepted into the in person skills practice (proof must be provided to the instructor at the time of arrival to the class.

  • Valid credit card holds the date and time. No shows and late cancel is charged 50%. You may request 1 reschedule within 30 days to avoid the 50% charge. Classes are charged to the credit card the morning of the class if not paid in full on the day of booking. If credit card does go through the contact person will be contacted. If it not resolved by class time the class is canceled (50% late cancel fee still applies. If a bill is unpaid you cannot book another class until your account is brought back into good standing.

  • It is the responsibility of the learner to ensure they have paid for the correct class. If you have questions before you purchase, please reach out via email and ask your question to ensure you are purchasing the correct item for your needs.

  • Auditing of a course is not permitted.

  • Childcare is not provided within the learning space. Service animals are not recommended due to the nature of the skills practice. If the animal becomes disruptive the animal must be removed, emotional support animals are not allowed at any classes.

  • It is recommended that all students arrive 15 minutes early to verify they are in the correct location. All classes start when scheduled, registration and check-in is done before the start time. Those individuals who arrive more than 5 minutes after the start time of the class will not be allowed to enter and complete the course (this is required by the citification providers not this training provider). Being late, no call no show, for class will result in no certification along with no refund of any deposits.

  • Individuals 14 years of age or older must be signed up by a parent or legal guardian, and the method of payment must be conducted by the parent or guardian. On the day and time of the course, parent or guardian should ensure that the instructor is aware that they have arrived and that the student has been signed in for the class and that they know when to return back at the end of the class.

  • If a class fails to meet the minimum requirement of 4 students it will be rescheduled, and students can reschedule online if needed students can get a refund. Students will be notified as soon as it becomes apparent the four student threshold cannot be met.

  • Refunds exclude credit card processing fees if the card is charged. This provider will not be responsible for extenuating cost related to transportation cost lodging parking fees, if a class cannot be held due to extend circumstances or if the student is late and cannot be certified.

  • In the case of the site becoming unavailable due to weather or extenuating circumstances, if the instructor is unable to conduct the class, individuals will be notified in a reschedule date will be announced.

Online Only Individual Non-Certification:

  • Individuals pay and sign up online. You will then receive a class link tied to your email submitted up upon purchase and you take that class online. Upon completion of the online course, Once a class link is sent to the email address and clicked on it is not refundable. It is highly recommended that that class link be clicked on no later than 5 days after purchase once it is received through email to avoid any complications with the link validation expiring.

Group Classes for Organizations:

  • You can Book, Cancel, or Reschedule: Up to 72 hours (3 days) in advance of the classroom date. A valid credit card holds the date and time. No shows and late cancel is charged 50%. You may request 1 reschedule within 30 days to avoid the 50% charge. If a bill is unpaid you cannot book another class until your account is brought back into good standing.

  • Valid credit card holds the date and time. No shows and late cancel is charged 50%. You may request 1 reschedule within 30 days to avoid the 50% charge. Classes are charged to the credit card the morning of the class if not paid in full on the day of booking. If credit card does go through the contact person will be contacted. If it not resolved by class time the class is canceled (50% late cancel fee still applies. If a bill is unpaid you cannot book another class until your account is brought back into good standing.

  • Individual students cannot be rescheduled when classes are organized by group or organization. Students can schedule themselves to another class. If there is a case of multiple classes happening in one day for the same group and there is an opportunity for the student to go to the other session, they can do so however a classroom ratio cannot exceed 15 students to 1 instructor for AVIRT classes. The ratio is 12 to 1 for CPR. This is a requirement of the citification organization.

  • If it is a blended delivery, once a student has been sent their link to the blended online portion and they click on that button their portion cannot be refunded. If they do the blended portion, but do not come to the skills practice that money will not be refunded. This is due to the fact that the training center must purchase the individual student links to a blended class in advance from the parent company HSI. Their policy states that once a link is clicked on, it is not refundable the training center must abide by this as well.