Cancellation & Refund Policy
Cancellation & Refund Policy for BODYWORK
Cash and credit cards accepted. All payments are due at the time of service no exceptions. IF, fees are charged to the account must be brought back into good standing before another service will be conducted.
**Effective 04/01/2023 Square credit card processing is no longer refunding transaction fees to the customer or businesses for any refund amounts.
Insurance: No private insurance coverage is accepted including any government payments such as Medicare. You can request a receipt and treatment notes that can be submitted for reimbursement. HSA cards are welcome but if they do not process have another form of payment ready.
No Call / No Show Policy: 5o% charge to card used during booking.
Cancel within 2 hours: 50% charged to card used during booking.
If you are LATE you have two options: 1. Come in for your remaining time and pay the full amount. 2. You may ask if the schedule allows you to extend your session to get your full time at no extra charge.
Cancellation & Refund Policy for Classes
General Policies for classes for individual & group classes:
Any classes can be booked or canceled at 72 hours without penalty. Blended classes each student must complete the online portion in order to be accepted into the in person skills practice (proof must be provided to the instructor at the time of arrival to the class.
It is the responsibility of the learner to ensure they have paid for the correct class. If you have questions before you purchase, please reach out via email and ask your question to ensure you are purchasing the correct item for your needs.
Auditing of a course is not permitted.
Childcare is not provided within the learning space. Service animals are not recommended due to the nature of the skills practice. If the animal becomes disruptive the animal must be removed, emotional support animals are not allowed at any classes.
It is recommended that all students arrive 15 minutes early to verify they are in the correct location. All classes start when scheduled, registration and check-in is done before the start time. Those individuals who arrive more than 5 minutes after the start time of the class will not be allowed to enter and complete the course (this is required by the citification providers not this training provider). Being late, no call no show, for class will result in no certification along with no refund of any deposits.
Individuals 14 years of age or older must be signed up by a parent or legal guardian, and the method of payment must be conducted by the parent or guardian. On the day and time of the course, parent or guardian should ensure that the instructor is aware that they have arrived and that the student has been signed in for the class and that they know when to return back at the end of the class.
If a class fails to meet the minimum requirement of 4 students it will be rescheduled, and students can reschedule online if needed students can get a refund. Students will be notified as soon as it becomes apparent the four student threshold cannot be met.
Refunds exclude credit card processing fees if the card is charged. This provider will not be responsible for extenuating cost related to transportation cost lodging parking fees, if a class cannot be held due to extend circumstances or if the student is late and cannot be certified.
In the case of the site becoming unavailable due to weather or extenuating circumstances, if the instructor is unable to conduct the class, individuals will be notified in a reschedule date will be announced.
Online Only Individual Non-Certification:
Individuals pay and sign up online. You will then receive a class link tied to your email submitted up upon purchase and you take that class online. Upon completion of the online course, Once a class link is sent to the email address and clicked on it is not refundable. It is highly recommended that that class link be clicked on no later than 5 days after purchase once it is received through email to avoid any complications with the link validation expiring.
Individual Joining a Independent Class:
A credit card number is entered online to reserves your space, and is your final form of payment. Once a Blended class clink is sent and it is clicked on it no longer refundable.
You can book or cancel your part in the class up to 72 hours before the classes start time without charge online using the confirmation e-mail. If you do not call or show up to the class your card will be charged your class fee in full.
Group Classes for Organizations:
You can book or cancel your part in the class up to 72 hours before the classes start time without charge online using the confirmation e-mail. A credit card number is entered online to reserves your space. An invoice is your final form of payment. Valid Credit Card holds the date and time and will be changed ONE STUDENT FEE for a late cancel.
The final cost is of the class is calculated as follows: The number of all students listed in the booking form - the one student deposit + optional Knifes add on section = final payment. The invoice is due within 14 days of the class completion date. Any invoice is not paid within 21 days from the class date maybe be sent to collections and the organization will be blacklisted from being able to schedule any courses to this provider in the future.
Individual students cannot be rescheduled when classes are organized by group or organization. Students can schedule themselves to another class. If there is a case of multiple classes happening in one day for the same group and there is an opportunity for the student to go to the other session, they can do so however a classroom ratio cannot exceed 15 students to 1 instructor for AVIRT classes. The ratio is 12 to 1 for CPR. This is a requirement of the citification organization.
If it is a blended delivery, once a student has been sent their link to the blended online portion and they click on that button their portion cannot be refunded. If they do the blended portion, but do not come to the skills practice that money will not be refunded. This is due to the fact that the training center must purchase the individual student links to a blended class in advance from the parent company HSI. Their policy states that once a link is clicked on, it is not refundable the training center must abide by this as well.