Winter 2017 Tony Schwartz Bodywork Newsletter

Hello Everyone!

Yes, it is that time of year when we start to wrap up the year. So before we get too close to the end of the year here is the newsletter. Please don’t forget I do post to FaceBook and other social media platforms to provide everyone with news and updates (vacations, last minute openings, surprise deals about Tony Schwartz Bodywork.

I do have a recent policy change for first time clients. As always I have a no cost consolation for new clients to make sure there is something I can do to help them. If someone wants to book a first session there is a $40 deposit requirement. This deposit is to help prevent no call / no shows. A full 90% of all no call / no shows are first appointments. I love new clients so if you know someone who wants to come in please let them know my door is open!

Looking forward to 2018 and 2019 I will be completing at least 3 more continuing education credits directly related to orthopedic massage and rehabilitation. As stated in the 2016 winter newsletter there will no consideration of any price changes until the end of 2019. 

One last item, Corporate and Community Wellness program is back! From the bottom of the first page of my website you will find a link to a page with all the information you will need about prices and offerings. Please consider passing this information on to others.

To all of my longtime clients and new clients this year I would like to say a heartfelt THANK YOU. Without all of you I could not do what I love so much while making a living.

With Best Regards,


Tony Schwartz

Owner of Tony Schwartz Bodywork

4161 Minnehaha Ave South #2

Mpls, MN 55406


Being Tall

Height is actually an interesting problem for some people when it comes to getting body work. Now only do we have to contend with the idea but tell her people tend to need a larger furniture but they also have unique physical properties that make it much more difficult for them to receive a relaxing massage as well as the actual therapeutic massage work done. In this post I'll be discussing a little bit what makes taller people unique when it comes to working with their body type. Some of you might be asking me why am I writing this post today? The simple answer is that most average height and shorter people don't really understand always some of the more subtle problems that taller people have the most people would never think of. And for those taller people who are reading this I would suggest that you look at yourself honestly and see if you have had some of these more interesting issues and know that in almost all circumstances there can be an improvement in how you feel in your own body.


So let's first classify it for purposes of this article what would constitute a taller person. In general those I see with these unique problems tend to come in over 6 foot tall. Generally taller individuals will need to deal with some problems going through their day-to-day life that will affect her body and most of those are very understandable however there are some more subtle ones which I'll cover today as well. Not to say that shorter people don't have an interesting way around the world but for today's purposes let's just focus on those individuals 6 feet and taller.


The biggest problem that I see the color people have when they get onto my table or come to me for the first time to be assessed is that a larger and larger portion of their time as they age is spent in a seated position with equipment that is typically used by someone of average or much shorter height than themselves. If you're taller certain sports 10 to appeal to your physical strength more than others for example basketball. This can in some cases create patterns from very young and life and more importantly injury patterns that can persist through adulthood. Everything from ankle or knee problems to something as simple as low back and neck pain from sleeping in places that are not designed for someone of their height. Other issues with height, as we grow into adulthood and start to do things like driving and working in workplace that may or may not allow you to sit or stand to your comfort level.


One of the most common things I see you from taller people that come into my practice is a lack of uniformity and muscle tone from right to left in the lower half of their body starting at their pelvis going down to their feet. Most often this occurs because they tend to sleep on their side or they have to be in vehicles for long periods of time that do not allow them to sit comfortably or ergonomically for the task. Cars are a wonderful example of how tall are people are not exactly accommodated to the fullest extent though I am will say in defense of the auto industry in general as a height of Americans has increased some car manufactures have to better job building cars that are more ergonomic. The most common issue tends to be the ratio of inches between the edge of the seat and the steering wheel and the Seat to the gas and brake pedal also including the gearbox. When you look at a proportional ergonomic seating pattern for a driver there is a ratio between the length of the arm and the leg. In other words if you're tall you don't want to be driving a car were a few pull back the seat too far so that you can comfortably reach the gas pedal's that you were unable to reach the gears box or the steering wheel properly. One of person lives on their side as well because a person's legs are longer there's also a greater fulcrum affect on the pelvis which can cause some steep muscle imbalances.


For all those tall people who are in relationships with people who are shorter than them there's often a problem with the peck and shoulder region. Similar to that of people who have tight shoulders and necks what is exacerbated by the fact that if your lover is shorter than you there's often a need to bend down to hug them which can cost on the back problems but also to simply be asked to do war wide variety of activities that involve height such as rage and a high cabinets to grab things that are not needed very often but still could be very heavy like cooking appliances are large dishes which also have an impact on the fulcrum of the shoulder. 


One final thing for Taller individuals to deal with more often than others has to do with the idea of the amount of force placed on the lower vertebrae in the spine. The lowest portion of our spinal column support a great deal of weight and pressure over our lives patellar people proper curvature of the spine is absolutely essential to preserving function and reducing pain. When we look at the actual weight of the opera body forget to realize sometimes the distance between the center mass of the body and it's extremities can cause a great deal of force on the joints throughout the body but also in the spinal column as well especially in the area of the mid thoracic column where most of the twisted action that we were doing our day-to-day lives in simply cause greater straight out somebody who is taller and has longer limbs.


When I work with taller clients one thing I like to do during their initial appointment is talk to them about all the sports they have played as well as some of the more particular topics I just discussed to see how much those things affected them as an individual. During the diagnostic palpation and visual assessment there are many detailed notes that need to be taken in order to properly document the specific challenges of that client that should be addressed in a very particular order. Even for those clients who are receiving a relaxation service do need to have these considerations coming to play to some degree because you do not want one side of their body to be tighter than the other from the onset and apply equal pressure to both sides there should be a little bit less pressure placed on the areas that cannot take the additional force provided from the practitioner. A great example would be the middle of the back because if there is a muscle tension problem from twisting or simply bending over a great deal want to be careful how you apply your pressure to make sure it's relaxing and enjoyable service without causing additional pain or stress on the muscles and other tissues.

Don’t Chase the Pain

A very common critique of my work is that I take the time to listen to clients make them feel like their voices are being listen to more than just being heard. The thoughts of my clients that they convey is considered very seriously during the pre-chat at the start of every session. I believe one of the reasons I hear this so often is that therapists are often times not trained as well as they should be in the area of providing context to their work. By this I mean when someone asked for focus and area because it causes him pain or just comfort it is the responsibility of the therapist to help the client understand what they see while they are working the tissue and how that may change the game plan for that days session. When a client doesn't receive that type of communication it will oftentimes lead to a very decide is fine client because of your feel they are not being listened to. Today's blog post really goes to the heart of this phenomenon of massage therapist and bodyworkers trying to do their jobs but not understanding how important they are to the person they're serving and what you can do with your service providers to show them that's what you're looking for.

So what do I mean by the title of this particular posting? As a professional soft tissue therapist we are trained not to chase pain now when we are in school but as a career is involved and we learn more about our industry and we start to choose to interact with the most senior members of our industry. This simple few words can greatly define your career as a bodyworker and thus reflect your beliefs as your clients will see them. It's not only about how you project yourself as a therapist but also the perception that your clients get for the work they receive and one of the greatest things that I have learned is that there must be a balance between communication and understanding. 

At our most basic level of training massage therapists are taught that unless we are addressed by a client during a service we are not to speak unless it is necessary to get information from the client regarding what's currently happening and that should be as concise as possible. The other thing we are taught is that we are not to speak unless we are spoken to first if the client wishes to have a more lengthy conversation during their service. What we should be taught in addition to that is that we must clearly convey that we have listened to our client not only verbally but the type of work we performed should reflect that. That could be as simple as immediately addressing an issue about a shoulder when the client came in with that as her number one priority. I simply initially palpating the area we demonstrate that we now only understood them but that we are taking direct action as a result of it. Many of you I'm sure I'm reading this saying this sounds like customer service 101 and yes you would be correct but in a massage environment for some reason this fact is been someone ignored by many of the massage schools and is not fully grasped until years after graduation.

In many cases the sources of pain are not in the areas in which we feel the pain presented itself from this is simply the mechanics of the human body. That is why I believe in discussing topics with clients very carefully before any service begins and to make very clear communication during a service as well as doing the required paperwork after the service to have a clear record of what did take place. On average it will take me approximately 15 minutes after her client has left my office to complete all of the necessary paperwork in order to then clear the room and prepare it for the next client which means I often give myself 30 minutes between services just to make sure that the last client is well taken care of in all respects and that the next client will get that same service when they come in.


When a client comes in complaining of pain in their neck for example I will oftentimes ask several follow-up questions which helps we need to form an idea of what could be a possible cause or a possible aggravating factor. By starting with the simple research before hand it gives me the opportunity to let the client tell me really what they don't want to be feeling when they leave. In the case of a sore neck there could be several contributing factors several causes and several different points elsewhere in the body that could present themselves as that pain but are not actually coming from the neck. When someone gets on the table complain of neck pain as their primary concern the first thing I will do is make sure that I've done a proper diagnostic palpation. Diagnostic palpation is simply a term used to describe the process of interpreting the information my senses like my sense of touch will get from the tissue and start to form a mental picture of the anatomy that will help me better understand how to mix proceed with the problem. This is a technique that takes years to develop and tested because there are miscommunications that can occur during a pre-chat session in which case I need to then tell the client what I think I am saying and give them some possible more concise or accurate words to describe the pain that's been going on so that we have a mutual understanding before any further treatment is conducted.

When it comes to the case of a neck that we are discussing in the scenario I will often times have people face up because the weight of the neck and head often times act as a pressure barrier which will prevent me from going into deeply causing the least amount of discomfort. There will be particular patterns in the muscle tissue that will start pointing me towards causes that I can look at. But before I work on the neck I will always work on the back and shoulders simply because most of the time the neck and shoulders are being stretched from the the front of the body. If you let off the tension in the shoulders first will oftentimes allow the neck to relax and become much more pliable. Creating this pliability in advance of actual direct contact makes the experience much more comfortable and it takes significantly less time complete the network that will result in a long lasting effect. What makes my work different from so many others is that I will tell someone before they get on the table but general game plan which would mean that I would let them know that they would start in the face down position to allow me to look at the shoulders first in plain terms I would say why the same as I have explained it here. This is by far these most simplify explanation of what I try and do every day for my customers to let them know that they are now only being heard about listen to.

If you find yourself in a situation where you feel you're not being listened to here are my recommendations for how to bring your provider and you're closer together when I comes to communication. 

First and foremost I think it is absolutely vital that a practitioner make every effort to be an open book to their clients in terms of being able to speak openly and to encourage that openness when it comes to initiating communication before, during, and after a session. Unless a practitioner conveys this repeatedly by not only their body language but by simply stating very clearly that if they should want for anything only need do is ask. The second thing you can do is to make sure that you convey that you plan on communicating during the session should you want anything and that goes for whether the practitioner has made that environment for you or not. I would also encourage every single client to remember the name of the practitioner who is working on them at the time so that if there is a concern you can address them directly this sounds like a fairly simple thing but it actually helps the practitioner because it allows them the opportunity to know that they are being directly addressed. So often you'll find individuals will simply start talking and you don’t quite always know whether it is a general comment or whether it's been directly asked to you so coming from my side of the table I always prefer that people tell me they want to communicate with me by using my name. The third and final thing I would say is that if a practitioner does not necessarily confirm what they want to do before they do it in light of the information you have given and what they have on in your body if they go into an area that you don't quite understand why I would strongly suggest that you ask! If you have pain on the right shoulder and the practitioner is only there for a few minutes but seems to spend a significant portion of time on the upper shoulder working it much harder in my opinion the best advice I can give is to simply ask "I know I told you that I wanted work done on my right side but I'm having a hard time understanding why you would want to spend so much time over on the left, why would that be?

This is actually a very good reminder for the therapist working with you at the time. In my humble opinion I believe the greatest away the client can get the best service I've ever had this by simply communicating and making sure they are understood. If therapist does not have the confidence or the training to do that to your satisfaction I believe in most circumstances the therapist will have the technical skills to meet your requests, they just simply need to be reminded that communicating and educating the client is their responsibility and then you welcome it.

A parting note I do not want to leave anyone with the impression that bodyworkers need to be taught customer service when really customer service should have been done when they were in massage school. I don't consider it an excuse I do consider the idea an explanation and why so many clients sometimes. But I will say after years of being a professional practice full-time that there are things I reflect upon often but I wish I had done better sooner this would be one of those areas I am glad however that I have surrounded myself with wonderful mentors and colleagues. And I wish to convey the simple message to all my current clients and those who are reading this around the world. The truly great customer service is a refined art that takes time to develop and with such an Internet service I believe it is vital that trust be built based on communication driven in the long term by could results.

With that I wish every client and therapist out there the very best sessions they will ever have. I hope in some small way this has helped.