The idea of classic customer service still lives! Yes my friend’s it still exists out there in the marketplace available to the consuming public. Now that is not to say that business have not tried to offer customer service in some form or another to customers in recent times but what I am saying is that it has really changed into something I don’t call customer service. To put it metiforacly…what I see are companies walking on broken glass while carrying a hammer. I see companies who want every experience to be perfect in every way and give customers more ways then ever to rate them on their performance which has a direct action that has negative out comes for employees (walking on glass). The hammer comes in to play when we talk about policies and inflexibility due to corporate rules brought on by profit motives or legal concerns (the still doses of reality for customers). So you might ask what is missing there? Professionalism and trust. You cannot have a sales relationship without those two things and expect loyalty.
Lets go back for a minute to I can give you some understanding of what I mean by customer service and see if my thoughts are similar to yours. Ladies and gentleman have you ever seen period peaces of people shopping in stores from the 1890’s through about 1940? Men would go to a barber for a cut and a shave and ladies would go to the hair stylist. You had a professional who knew you and wanted to take care of your needs. They were also the people who could really tell you the truth about what you needed. Come in and find another professional in me and I promise you will get the real customer service you should expect at a price that respects the level of skill and experience you deserve.
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